COVID TICKETING POLICY

FRIENDS OF THE AUSTRALIAN BALLET (NEW SOUTH WALES) PTY LIMITED
INFORMATION CORRECT AS OF 1 MARCH 2021

In addition to the standard terms and conditions outlined on our website, as well as the venue’s terms and conditions in which a performance or event is held, the following policies apply when purchasing a ticket via The Friends of The Australian Ballet’s website and/or attending a performance/event.

GENERAL

All ticketholders agree to only attend the performance if they are in good health. We encourage all audience members to download and register their details using the COVIDSafe app.

The minimum information required when booking a ticket via The Friends Australian Ballet:

  • Full name
  • Address
  • Email address and/or phone number

 

Ticket donations, credits and refunds for COVID related illness
If any of the following apply to you or any member of your booking party, you or they must not attend the venue.

  • Required to self-isolate under laws aimed at reducing the spread of COVID-19
  • Diagnosed as having COVID-19
  • Experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell
  • You or a member of your household has been in close contact with a confirmed case of COVID-19

If these apply to you or any member of your booking party, please contact us regarding your ticket prior to the performance. You can contact the Friends office on 02 9252 7322 Monday to Thursday, 9.30am to 4.30pm (AEST).

You will be able to either keep the value of your ticket on your account to use as a credit towards a ticket for a future performance, donate the cost of your ticket to The Friends of The Australian Ballet, or request a refund if unable to attend due to COVID related illness.

If Government mandated border closures mean that you cannot attend the performance, you will also be entitled to the above options.

If any of the below applies, you will not be subject to an exchange or credit under our COVID-19 policy. You may still donate your ticket prior to the applicable cut off times. Speak to the Head Booker if you did not purchase the ticket yourself.

  • You are well and do not wish to attend an event due to fears of exposure to COVID-19; or
  • You are unwell and do not attend an event (other than due to COVID-19 illness or symptoms); or
  • You are a ticket holder from a group at a higher risk of COVID-19; or
  • You are denied entry into the event for reasons which were disclosed to the ticket holder in the ticket terms and conditions at the time of sale. For example, these reasons may include (but not be limited to) non-compliance with mandatory mask wearing or unwillingness to provide personal contact information when requested; or
  • You attend the performance and subsequently leave part way through due to feeling unwell

If you suspect infection after attending any event please contact the DHHS Coronavirus 24 hour hotline (1800 675 398) followed by The Friends of The Australian Ballet (02 9252 7322 Monday to Thursday, 9.30am to 4.30pm AEST) as soon as possible.

2021 COVID SAFE TICKETING PROCEDURES

In an effort to allow for an effective response to COVID safe Government directives we have developed the following ticket procedures.

  • From 2021 physical tickets will not be sent via mail. E-tickets will be sent prior to the performance or event.

The Australian Ballet has advised the following with regard to dress rehearsals

  • 6 weeks before the final dress rehearsal of each production, The Australian Ballet will confirm the dress rehearsal allocation based on the government directed social distancing requirements
  • Once the allocation is confirmed, and there is seating capacity available, tickets will be made available to the Friends
  • Accessibility needs will be accommodated where possible. Please indicate accessibility requirements at the time of booking your tickets.
  • Ticket purchasers will receive their e-tickets prior to the performance.
  • Any additional information regarding venue requirements will be emailed to all ticket holders prior to the performance.

 

Venue Information
In addition to our terms and conditions, each venue’s conditions of entry and COVID policies apply. Refer to the below for additional information.

Sydney Opera House has further information to Plan Your Visit and has updated Terms and Conditions of entry.

Please refer to our Safety with the Friends page for further information.

Performance Cancellations
If an event is cancelled due to government directives, the Head Booker will be offered the following options for the tickets via email.

  • Donate the cost of your ticket back to The Friends of The Australian Ballet
  • Return the cost of your ticket to be kept as a credit to use towards a future Friends of The Australian Ballet event
  • Refund the cost of your ticket

Refunds will be attempted within 21 business days of the request to the original credit card used to purchase the tickets unless we are otherwise notified.

FAQs

What if government advised travel restrictions prevent me from attending the ballet?
If border closures prevent you from attending an event, we will offer you the value of your ticket as a credit towards a future performance or event. You may also donate the value of your ticket back to The Friends of The Australian Ballet.

What if I am sick on the day of the performance?
If any of the following apply to you or any member of your booking party, you or they must not attend the venue.

  • Required to self-isolate under laws aimed at reducing the spread of COVID-19
  • Diagnosed as having COVID-19
  • Experiencing any COVID-19 symptoms including fever, cough, sore throat, fatigue, shortness of breath, runny nose, or loss of taste or smell
  • You or a member of your household has been in close contact with a confirmed case of COVID-19

If these apply to you or any member of your booking party, please contact us regarding your ticket prior to the performance. You can contact the Friends office on 02 9252 7322 Monday to Thursday, 9.30am to 4.30pm (AEST).

You will be able to either keep the value of your ticket on your account to use as a credit towards a ticket for a future performance, donate the cost of your ticket to The Friends of The Australian Ballet, or request a refund if unable to attend due to COVID related illness.

What is being done to keep audiences safe?
In an effort to allow for an effective response to COVID safe Government directives we have developed 2021 COVID safe ticketing procedures (see above) as well as updated our policies. Each venue we are performing in has also developed their own COVID safe guidelines and procedures. Further information applicable to each venue is available below.

Sydney Opera House has further information to Plan Your Visit and has updated Terms and Conditions of entry.

What happened to my tickets for the cancelled 2020 performances and events?
If you selected to receive a credit you will be able to use your credit for dress rehearsal performances this year. To book using your credit or check your current balance, please call the Friends office on 02 9252 7322.

If you selected to donate your tickets, a receipt for your donation would have been sent to you at the time the donation was processed. If you would like a copy of this receipt, please call the Friends office on 02 9252 7322.

If social distancing is in place can I continue to sit with my group?
Social distancing will be dependent on Government directives. We cannot accommodate requests to seat separate booking groups together.

I am a companion card holder who attends with a companion, will we be able to sit together if distancing is in place?
Yes, companion card holders and companions will be seated together if social distancing is in place.

Will the dancers be required to distance on stage?
The Australian Ballet is working hard with health advisors and government authorities to make sure performances are safe for audiences, orchestras, dancers, and crew. The dancers and staff are working under strict guidelines that ensure the ballets are presented in a COVID safe way, while still permitting partnering and close contact on stage.

Friends of The Australian Ballet
The Arts Exchange Building
Level 4, 10 Hickson Road
The Rocks

PO Box 61
Millers Point NSW 2000

Phone: +61 2 9252 7322
Fax: +61 2 9252 7366